Notification emails about form submission coming into spam folder

Hi,

Recently, notification emails about form submissions have been landing in the spam folder and are being marked as phishing. This is very annoying and disruptive.

It is also frustrating that there does not appear to be an option to contact customer support directly.

Could you please look into this issue and advise how it can be resolved?

Thank you.

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Andreas

Thanks for reporting. You are using your own email domain, and we send emails via Postmark. The email sending reputation is excellent at the moment. Your spam filter might be flagging something related to your email domain.

Emails sent from our own domains and via our test domains are neither marked as phishing and they land in the inbox. This might be an isolated incident. Feel free to get in touch with support and provide more context (eg. recipient email address).

There is a "Contact support" link at the bottom of every page when logged-in to the backend.

Voters

Status

Rejected

Board

Bug

Submitted

hrvoje